At Vrindavan Farms, we strive to ensure that our customers are completely satisfied with their purchase of premium mangoes. If you wish to cancel or request a refund for your order, we have outlined the process below to assist you. By placing an order with us, you agree to the terms and conditions of this Cancellation and Refund Policy.

1. Order Cancellation

We understand that sometimes changes occur. If you need to cancel your order, please follow the guidelines below:

• Before Shipment:
• If your order has not yet been shipped, you may cancel it by contacting our customer support team at order@hapusmango.in or calling us at +91 9850050042 / +91 9766740042. Once your cancellation request is confirmed, we will process the refund immediately, and no charges will be applied.
• After Shipment:
• If your order has already been shipped, it cannot be canceled. However, you may still request a return or refund once the order has been delivered, subject to our return policy.

2. Refund Policy

Refunds are provided based on specific conditions, and we aim to make the process as smooth as possible. Here’s how it works:

• Damaged or Defective Products:
• If you receive damaged or defective mangoes, please contact us within 24 hours of receiving your order. We will ask you to provide photos or videos of the product to assess the condition. Upon verification, we will offer a full refund or send a replacement at no extra charge.
• Incorrect Products:
• If you receive the wrong product, we apologize for the inconvenience. Please reach out to us within 24 hours of delivery, and we will arrange for the return of the incorrect product and provide you with a full refund or the correct item.
• Product Quality Issues:
• If the quality of the mangoes does not meet your expectations, please contact us immediately. We will assess the situation on a case-by-case basis. Refunds will only be provided if the product is deemed unsatisfactory due to quality issues.
• Non-Delivery of Orders:
• If your order has not been delivered within the estimated delivery window, please notify us as soon as possible. If the order is not delivered within a reasonable time frame, we will offer a full refund or work with the delivery service to resolve the issue.

3. Refund Process

Once your return or cancellation request is approved, we will initiate a refund to your original method of payment. Please note:

• Refunds for cancellations or returns are usually processed within 7-10 business days.
• The time it takes for the refund to reflect in your account depends on your payment provider or bank’s policies.
• Shipping charges are non-refundable unless the return is due to a mistake made by Vrindavan Farms (e.g., damaged or incorrect products).

4. How to Request a Refund

To request a refund, please follow these steps:

1. Contact Customer Support:

• Email us at order@hapusmango.in or call +91 9850050042 / +91 9766740042 within 24 hours of receiving your order, providing your order number and the reason for your cancellation or refund request.

1. Provide Supporting Details:
2. If you are requesting a refund due to damaged, defective, or incorrect products, kindly include pictures or videos of the items received to help us assess the situation quickly.
3. Wait for Confirmation:
4. Our customer service team will review your request and send you a confirmation once the refund or replacement is approved.

5. Exchanges

At this time, we do not offer direct exchanges. If you would like a different product or size, you must return the original order and place a new one through our website.